Quick answers for Home Wireless, Fibre, Business & Corporate SIM.
General
What is Getduplans.ae and what services do you provide?
Getduplans.ae is a UAE-based reseller providing DU home internet, wireless internet, 5G internet, and business connectivity plans with expert recommendations and fast activation.
Is Getduplans.ae an authorized DU internet reseller?
Yes. We assist customers with DU-approved internet and wireless plans, following official DU processes for activation and support.
Who provides the service via getduplan.ae?
All services are delivered by DU. getduplan.ae helps customers choose, order, and activate the right plan.
Which areas in the UAE are covered?
DU internet covers most areas of Dubai, Abu Dhabi, Sharjah, and other emirates depending on location and infrastructure.
Is there a contract?
Most DU plans are on 12 or 24-month contracts. Some wireless plans may offer flexible options.
What documents are required?
Emirates ID, passport copy, Ejari/tenancy contract for home plans, and trade license for business.
Can I upgrade or downgrade my plan?
Upgrades are usually allowed. Downgrades depend on contract terms.
Installation & Setup
How do I install Home Wireless?
- Insert SIM into router
- Power on and wait
- Connect to WiFi
Place router near window for best signal.
What happens during Home Fibre setup?
A DU technician installs fiber, configures WiFi, and tests connection.
How long does installation take?
Wireless: 24–72 hours. Fibre depends on availability.
Are there installation or activation charges?
Some plans include free installation, others have one-time fees.
What if fiber is not available?
You can choose wireless internet as an alternative.
Devices & Routers
Is a router included?
Most plans include a router depending on package.
What router is provided?
DU provides 4G or 5G routers depending on plan.
Can I move my router?
Yes, within coverage areas.
Does it support streaming & gaming?
Yes, fiber and 5G support HD streaming and gaming.
Business Internet
What business plans are available?
Fiber, wireless, and customized solutions.
Difference between home and business?
Business offers higher reliability and priority support.
Do business plans include static IP?
Yes, some plans include static IP.
Multiple connections?
Yes, allowed under one account.
Industries supported?
Retail, offices, hospitality, e-commerce, etc.
Billing & Payments
How does billing work?
Monthly billing based on your plan.
How can I pay?
DU app, online, or authorized channels.
Hidden charges?
No, all charges are disclosed.
Missed payment?
Service may be suspended.
Need Help?
Contact our support team for quick assistance.
WhatsApp & Call: +971 54 381 3817
DU Care: 800 155
Email: Support@du-internetservices.com
